Frequently Asked Questions

Seasonal menus drop Sundays. Ordering is open until 12PM (Noon) Tuesdays. Your meals are prepared fresh Thursdays and delivered straight to your door on Fridays. Pick up is also available anytime after 9:30 Fridays. Simply pour out and enjoy cold or warm!

We do not believe in preying on the busy! Every Sunday we drop a new menu. The ordering window is open from Sunday – Tuesdays at 9AM for Friday delivery.

*If you are interested in ordering for consecutive weeks, feel free to reach out to us at urbanjarsorillia@gmail.com as this is something we offer.

Tuesdays at 12 PM EST.

Upon becoming a member and going through the delivery and meal selection process, you will be prompted for payment. In order to proceed with delivery a validated form of payment will be required at checkout.

No, there is no minimum order.

We pride ourselves on our waste-free business model and recycle the jars our meals are delivered in. Please ensure your previous week’s jars are ready for pick-up upon your next jar delivery. If you forego next week delivery, please drop-off the previous week’s jars to 54 Carter Crescent, Orillia within 14 days after your last order date or reach out to Hailee.

Reach out to us at urbanjarsorillia@gmail.com and we will always try our very best to accommodate!

We require all orders to be placed by Tuesday 12 PM EST. There are no exceptions and late orders are not guaranteed.

We don’t offer samples, but we assure you our meals are of the highest quality. We offer high-end, casual-style cooking loaded with flavour! The menu is always changing seasonally to ensure that you don’t get bored with the meals.

We will always offer staple items on our menu, but our menu does change seasonally.

If you notice an issue with your order, please reach out to us at urbanjarsorillia@gmail.com right away. Please provide photos and as much detail as possible when reporting any issues.