Question 1

Are you a subscription service?

Accepted Answer

We do not believe in preying on the busy! Place a new order each week.

*If you are interested in ordering for consecutive weeks, feel free to reach out to us at urbanjarsorillia@gmail.com (mailto:urbanjarsorillia@gmail.com)as this is something we can facilitate.

Question 2

Is there a minimum order?

Accepted Answer

No, there is no minimum order.

Question 3

What do I do with the jars?

Accepted Answer

We pride ourselves on our waste-free business model and recycle the jars our meals are delivered in. Please ensure your previous week’s jars are ready for pick-up upon your next jar delivery. If you forego next week delivery, please drop-off the previous week’s jars to CrossFit Orillia - 2 Progress Drive, Orillia within 14 days after your last order date or reach out to Hailee.

Question 4

Do you offer the same meals each week?

Accepted Answer

We will always offer staple items on our menu, but our menu does change seasonally.

Question 5

What do I do if I receive an incomplete or damaged order?

Accepted Answer

If you notice an issue with your order, please reach out to us at urbanjarsorillia@gmail.com right away. Please provide photos and as much detail as possible when reporting any issues.

Frequently Asked Questions